Terms & Conditions

 

Effective From: 07/04/2025

Welcome to Burj Al Wahda Auto Spare Parts — your trusted destination for premium auto components across the UAE. Before making a purchase or browsing through our online store, www.burjalwahda.store, we kindly ask you to review the following Terms and Conditions. These outline the rules and expectations that govern your interaction with our platform, which operates via Shopify.
By accessing or using our Site, you confirm your agreement to these Terms. Please ensure you understand them before proceeding with any order.

1. Who Can Use Our Site?
To shop with us, you must:
        •        Be 18 years of age or older
        •        Be legally capable of entering into binding agreements under applicable laws

2. Product Range & Stock Availability
At Burjalwahda, we specialize in genuine auto spare parts for a wide selection of vehicles.
        •        Product details, prices, and images may be updated or modified without prior notice.
        •        Product availability is not guaranteed; we reserve the right to limit quantities if needed.

3. Pricing & Secure Payment
        •        All listed prices are in UAE Dirhams (AED) and include VAT unless otherwise specified.
        •        We accept a wide range of payment options including credit/debit cards, Apple Pay, and other secure methods shown at checkout.
        •        Full payment is required at the time of placing your order.

4. Shipping Across UAE
We proudly deliver throughout the United Arab Emirates.
        •        Standard delivery timeframe: 1–3 business days within Dubai, and 2–5 business days for other emirates.
        •        Delivery fees will be displayed during checkout.
        •        Ensure your delivery details are accurate. We are not responsible for issues arising from incorrect shipping information.

5. Returns & Refunds Policy
We aim for complete customer satisfaction. If you’re not happy with your purchase:
        •        Returns are accepted within 7 days for items that are unused, unopened, and in their original packaging.
        •        Please note that electrical components and customized products are non-returnable.
        •        Once inspected and approved, refunds will be processed to the original payment method within 5–10 business days.
        •        To request a return, reach out to us at [support@burjalwahda.com].

6. Product Warranty
        •        Most products come with a manufacturer or supplier warranty.
        •        Warranty coverage varies by item. We are not liable for defects once the warranty period has ended.
        •        Claims must include proof of purchase and clear photos or video evidence of the issue.

7. User Commitments
By using our Site, you agree not to:
        •        Use the platform for any unlawful or deceptive activities
        •        Copy or reproduce any content without prior permission
        •        Post misleading or incorrect information

8. Intellectual Property Notice
All materials on www.burjalwahda.store—including logos, images, text, and graphics—belong to Burjalwahda Auto Spare Parts or our content partners. Reuse or reproduction without consent is strictly forbidden.

9. Limitation of Liability
To the extent permitted by UAE law:
        •        We are not liable for any indirect or incidental damages
        •        Our maximum liability is limited to the amount paid for the product purchased

10. Governing Law
These Terms are governed by the laws of the United Arab Emirates. Any legal matters shall be resolved in the courts of Dubai, UAE.

11. Changes to Our Terms
We may revise these Terms at any time. All updates will be posted on this page with the corresponding effective date.

12. Need Help? Contact Us
If you have any questions or need clarification, feel free to get in touch:
Burj Al Wahda Auto Spare Parts

Email: [support@burjalwahda.com]